Enjoy Free Local Shipping for orders above $200!
EN 中文
Soft pink fabric texture with gentle folds, calm and warm mood

Contact Us

Have a question, keen to collaborate or donate your preloved shoes? Drop us a message — we'd love to hear from you.

Whether you have a question about sizing, need help selecting the perfect pair of comfy heels or flats, or simply want to share your experience with our specially-engineered shoes, our team is always happy to hear from you. We understand that finding comfortable footwear can be a journey, especially when you have wide feet or bunions. That is why we design every pair with elasticized details, an almond toe, and a comfort width that molds to the natural curvatures of your foot, so you can walk with ease from morning to night.

We take great pride in the handcrafted quality of our shoes, using soft leather and suede uppers with breathable sock linings and slip-resistant natural rubber outsoles. If you ever have questions about caring for your footwear, from polishing and drying to storing them properly, our team can offer practical advice to keep your favourite pairs looking their best. We also welcome feedback on fit and comfort, as real stories from real women help us refine and improve our collections season after season.

For those interested in collaborating with us, whether you are a blogger, stylist, or event organiser, we would love to explore how we can work together. Our brand is built on community and connection, and we are always open to new ideas that align with our mission of making comfortable, stylish shoes accessible to more women. We also regularly participate in events and pop-ups where you can try on our styles in person and experience the perfect fit for yourself before making a purchase.

We believe in giving back, and one meaningful way we do this is through our preloved shoe donation initiative. If you have gently worn Toufie shoes that no longer serve you, we welcome them back so they can find a new loving home with someone who needs them. This simple act of kindness extends the life of beautifully made footwear while supporting women in our community. Reach out to us to learn more about how you can participate, or simply to say hello and share what Toufie means to you.

Send Us a Message

Please note: For a quicker response, do include your contact number. If you don't hear from us within 3 working days, please check your junk/spam folder.

Get in Touch

  • SupportProduct questions, sizing help, order assistance
  • Shipping & DeliveryTrack your order or ask about delivery options
  • Returns & ExchangesStart a return or exchange request
  • PaymentQuestions about payment methods or billing
  • FeedbackShare your thoughts — we're always listening
  • Shoe DonationLearn about #ToufieGivesBack and donate preloved shoes
  • Collaboration RequestPartner with us on events, content, or campaigns
  • Product ReservationReserve an upcoming style before it launches